Cancellation Policy

At Macksaint, we understand that circumstances may arise that require you to cancel your order. We strive to accommodate your needs while also ensuring a seamless shopping experience for all our customers. Please review our cancellation policy below:

1. Cancellation Timeframe

  • You may cancel your order within 24 hours of placing it. After this 24-hour period, your order will enter the processing stage and cannot be canceled.

2. How to Cancel an Order

  • To cancel your order, please contact our customer service team as soon as possible at support@macksaint.com with your order number and the reason for cancellation.
  • We will make every effort to accommodate your request if it falls within the 24-hour cancellation window.

3. Refunds for Canceled Orders

  • If your order is successfully canceled within the 24-hour timeframe, we will process a full refund to the original form of payment used for the purchase.
  • Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution.

4. Cancellation After 24 Hours

  • Orders that are not canceled within the 24-hour timeframe are considered final and cannot be canceled.
  • If you wish to return your order after it has been delivered, please refer to our Return and Refund Policy for further instructions.

5. Contact Us

  • If you have any questions or concerns about our cancellation policy, please don't hesitate to contact our customer service team at support@macksaint.com. We're here to assist you and ensure that you have a positive shopping experience with Macksaint.