Cancellation Policy
At Macksaint, we understand that circumstances may arise that require you to cancel your order. We strive to accommodate your needs while also ensuring a seamless shopping experience for all our customers. Please review our cancellation policy below:
1. Cancellation Timeframe
- You may cancel your order within 24 hours of placing it. After this 24-hour period, your order will enter the processing stage and cannot be canceled.
2. How to Cancel an Order
- To cancel your order, please contact our customer service team as soon as possible at support@macksaint.com with your order number and the reason for cancellation.
- We will make every effort to accommodate your request if it falls within the 24-hour cancellation window.
3. Refunds for Canceled Orders
- If your order is successfully canceled within the 24-hour timeframe, we will process a full refund to the original form of payment used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution.
4. Cancellation After 24 Hours
- Orders that are not canceled within the 24-hour timeframe are considered final and cannot be canceled.
- If you wish to return your order after it has been delivered, please refer to our Return and Refund Policy for further instructions.
5. Contact Us
- If you have any questions or concerns about our cancellation policy, please don't hesitate to contact our customer service team at support@macksaint.com. We're here to assist you and ensure that you have a positive shopping experience with Macksaint.